Cancellation & Refund Policy
What happens if you need to cancel or move a confirmed trip.
This page is a structure, not a policy
The headings below are the ones a policy of this kind needs. The wording under them has to come from the business and be checked by someone qualified, so the clauses are left marked rather than invented. Nothing here should be relied on until that is done.
How to cancel
Cancellations must reach us in writing. A WhatsApp message to your travel expert is enough. The date we receive it is the date the cancellation takes effect. [To confirm — this section needs the business's own wording before launch.]
Cancellation charges
Charges depend on how far ahead of departure you cancel and on what the hotels, airlines and operators in your itinerary allow. The scale that applies to your booking is set out in your quote. [To confirm — this section needs the business's own wording before launch.]
Non-refundable components
Some fares, peak-season rates and promotional hotel rates are non-refundable from the moment they are confirmed. These are identified in your quote before you pay. [To confirm — this section needs the business's own wording before launch.]
Refund timelines
[To confirm — this section needs the business's own wording before launch.]
Date changes
Where a supplier permits it, moving your dates is usually cheaper than cancelling. Ask us before you cancel. [To confirm — this section needs the business's own wording before launch.]
Cancellation by us
[To confirm — this section needs the business's own wording before launch.]
Circumstances beyond control
Weather, natural events, strikes, civil unrest and government restrictions can force changes we cannot control. [To confirm — this section needs the business's own wording before launch.]
Last updated: [Date — to confirm]